Before you write
- Your account is blocked
- Write from the account's own address: that is what lets us find it straight away, and without it we cannot confirm anything.
- A billing question
- Give the date and the amount as they appear on your statement. That is faster than the invoice number, which nobody has to hand.
- An MCQ that will not generate
- Say which course, and whether it is a PDF, a scan or a photo. That distinction changes the cause entirely.
We write in French and in English. Always reply to the message you receive, so the conversation stays in one piece.